Return & Refund Policy
Return & Shipping Policy
At SABI SKINCARE, we hope you are delighted with your order. We offer free shipping on orders of 100$ or more. Orders are shipped within 1 to 3 days. Tracking numbers are automatically sent as soon as your order is packed. Once picked up for delivery, the tracking number can be used to follow up on your order.
Products purchased online and shipped are final sales. To ensure the quality and integrity of our products, we do not accept exchanges or returns at any time.
If your products are damaged, please contact info@sabiskincare.com
Exchanges for Defective or Damaged Items
Damages
SABI RITUAL is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier directly to file a claim. You can also reach out to us for assistance within 48 hours of receiving the damaged package at info@sabiskincare.com.
We are happy to replace items that arrive defective. Please contact us at info@sabiskincare.com with your order number and photos of the damage within 48 hours of receiving the item. While we do not offer refunds for damaged products, we will exchange the item for you.
Once authorized, we will ask you to return the products to our office using a trackable shipping service. Please retain your receipt or proof of purchase for verification.
Shipping & Refunds for Returns
Once we receive your return, we will contact you via telephone or email to confirm receipt. Credit card refunds may take up to 30 business days depending on your bank.
Note: Items returned without prior authorization will not be accepted. We're here to help, so feel free to reach out with any questions.
Shipping Policy
Shipping Information
All orders placed on www.sabiskincare.com are typically processed within 3 business days and shipped directly from SABI SKINCARE in Montreal, Canada. Our products are made in small batches to ensure the highest quality, and we appreciate your patience.
Shipping Rates & Delivery
Shipping rates are calculated at checkout. Standard shipments are sent via Canada Post or UPS, with an estimated ground delivery time within North America of 2-7 business days once shipped. Please note that any additional duties and taxes incurred at customs are the customer's responsibility and are not included in the shipping cost.
While Canada Post delivery times are typically reliable, we cannot be held responsible for any delays caused by our carrier.
Orders are processed during business hours, Monday to Friday, 9 am to 5 pm, excluding holidays and weekends. Once your order is ready to ship, you’ll receive a confirmation email with tracking details to follow your parcel.
Changes & Cancellations
Discounts and promotions cannot be applied to previous orders.
Lost Shipments
It is the customer's responsibility to provide a safe and accurate delivery address. We are not liable for lost, stolen, or misplaced packages once proof of delivery is received. However, if your package is lost, please contact us at info@sabiskincare.com, and we will do our best to assist in locating it.
Stockist Purchases
If you’ve purchased SABI SKINCARE products from an authorized stockist, please handle any returns or exchanges with them directly.
Product Availability
We reserve the right to limit quantities of any product we offer. Product descriptions and prices are subject to change at any time without notice.